Helpdesk Support

DB Support offers Service Desk in three different packages based customers need.
Our remote Help Desk provides an efficient way to provide immediate support to our customers. It’s convenient and fast. We’ve found that the vast majority of our customer’s technical problems can be resolved over the phone, Remotely connecting end user computer or with an online chat.

Over the years, we’ve continually refined our Help Desk, as well as our proprietary Help Desk Management Systems that makes this solution so powerful. Today, we offer customers the benefit of our Help Desk services in three distinct ways:

Round the clock Help Desk

Unlimited true 24×7 live Help Desk support is available in our round the clock service plans. Our Help Desk is staffed around the clock with certified technical network consultants available to provide immediate assistance.

To help users resolve their IT problems quickly and efficiently, DB Support offers unlimited 24×7 Live Help Desk support as a core feature in our round the clock managed service plans. Call our Help Desk now and be speaking to a live technical consultant within 60 seconds. Guaranteed. This always-available resource is staffed with certified network consultants who are ready at a moment’s notice to assist anyone in your organization.

Not all help desk support is created equal. Thanks to our Remote Connect live online support technology, our certified technicians are able to see exactly what is happening on a user’s computer screen — and even take control of the computer when simple instructions aren’t sufficient to troubleshoot the problem. As a result, our Help Desk consultants can resolve most desktop PC problems as if they were standing right beside you. All that’s required is a phone and an Internet connection!
Outsourced Help Desk

We know how to run a busy help desk. And we’re confident that we can run yours. DB Support can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or customers.

We offer comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center; full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.

Our Outsourced Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere— without having to worry about recruiting, training and fulfillment, and other related tasks.

What’s more, DB Support provides far more than just remote support staff; we actually deploy an entire support infrastructure, including:

➢ Knowledgeable, certified, in-house staff
➢ 24×7 coverage capability
➢ Online live support featuring Remote Connect live technology
➢ Team leader and project manager provided
➢ Multi-technology support
➢ Complete trouble ticket tracking and reporting solution
➢ Web-based incident reporting and status tools for end users
➢ Tiered service levels and custom response requirements available
➢ Optional shared operational control with your in-house help desk team
➢ On-site escalation support available
➢ Automatic e-mail updates to your staff with embedded satisfaction surveys

To the point: we have the people, and experience to provide a comprehensive help desk outsourcing solution — empowering you to concentrate on running your business, not your IT support issues.

Private Labeled Help Desk

Whether your customers need technical, product or application support, the DB Support Help Desk support service can be branded and tailored to meet your specific requirements.

We will answer your customers and employees just as you would .

For many companies and organizations, being able to offer high quality technical support for customers, partners and other parties is a competitive necessity.

We offer a Help Desk solution that blends seamlessly with your operations and is ready for immediate use.
With DB Support Private Label Help Desk service, your organization can offer expert, friendly 24×7 technical support without investing in costly infrastructure and training. Our trained professionals will not only identify themselves as part of your organization, they will impart a positive and lasting impression that will echo your company’s branding and Messaging in customer care.

Private Label Help Desk service features:

➢ Knowledgeable, certified,in-house staff exclusively assigned to your company.
➢ 24×7 coverage capability
➢ Online live support featuring remote connect live technology
➢ Team leader and project manager provided
➢ Multi-technology support
➢ Complete trouble ticket tracking and reporting solution
➢ Tiered service levels and custom response requirements available
➢ Optional shared operational control with your in-house help desk team
➢ Private labeled e-mail updates to your customers
➢ Branded customer satisfaction surveys

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